2. Status and role of the Agent

2.1. The Agent selects and books tourist services (tourist products, accommodation, transfers, excursions, etc.) and acts as an intermediary between the Client and service providers (tour operators, hotels, transport companies, guides, etc.).

2.2. The specific tour operator, as well as the detailed terms and conditions of the tour (itinerary, program, included services, exact cost, cancellation policy) are specified in an individual contract (application/invoice), which is sent to the Client upon confirmation of the booking and after agreement on the terms and conditions of the tour.

2.3. The agent is not a tour operator, does not create a tourist product, but provides services for information support, selection, booking, and coordination of interaction between the Client and service providers.

3. Subject of the contract

3.1. Within the framework of this offer, the Agent undertakes, on behalf of the Client:

• to advise on possible routes and programs;

• to select tour and service options taking into account the Client's wishes;

• organize the booking of tourist services with the relevant suppliers;

• send the Client supporting documents (programs, invoices, vouchers, etc.);

and the Client undertakes to accept the services provided and pay for them under the terms of this offer and an individual agreement.

3.2. The specific scope and list of services, terms, and cost are determined in personal correspondence (e-mail, messengers) and recorded in an individual contract/application/invoice, which is an integral part of this offer.

4. Procedure for placing an order and concluding a contract

4.1. The tour is booked by the Client by sending a request to the Agent via the website, messengers, email, or other means of communication. The request is preliminary and does not constitute a contract.

4.2. After receiving the request and clarifying the Client's needs, the Agent sends them individual tour conditions, including:

• program;

• cost;

• dates;

• payment terms;

• list of required information;

• rules for canceling and changing reservations.

4.3. The contract between the Agent and the Client shall be deemed concluded upon the Client's completion of two actions:

1. signing the contract/application/invoice

2. making an advance payment or full payment in the amount and within the time frame specified in the individual contract.

Only after these actions have been completed shall the Agent undertake to organize the tour.

4.4. Until the contract is concluded (clause 4.3), the preliminary booking is considered conditional. The Agent has the right to cancel the preliminary booking if payment is not made within the specified period without any obligations to the Client.

4.5. The Client is obliged to provide the Agent with all the information necessary for organizing the tour (full name, documents, special requests) in a timely manner. The Agent is not responsible for delays caused by the late provision of information.

4.6. The terms of order fulfillment (tour organization) correspond to the terms specified in the individual contract. The Agent shall be deemed to have fulfilled its obligations at the moment of providing the Client with the services specified in the tour program.

4.7 Specific service providers included in the selected tour are specified in the individual contract provided to the Client before making an advance payment. This information is an integral part of the contract between the parties.

5. Cost of services and payment procedure

5.1. The specific price of the tour/services, cost structure, prepayment amount, terms and payment procedure are specified in the individual contract (application/invoice) with the Client.

5.2. Unless otherwise specified in the individual contract, the preliminary booking is valid for a limited time. In case of late payment within the specified period, the Agent has the right to cancel the booking without any obligation to compensate for possible subsequent increases in rates and prices.

5.3. Payment shall be made by bank transfer to the Agent's bank account or by another method agreed in advance by the parties and specified in an individual contract or invoice.

6. Rights and obligations of the parties

The Client is obliged to:

• provide the Agent with accurate personal data and information necessary for booking (passport details, contacts, health conditions, etc., if they are important for the tour);

• make timely payments in accordance with the invoices issued;

• independently familiarize themselves with the requirements for entry into the country, visa and migration rules, airline rules, etc. (unless otherwise provided by a separate agreement).

The agent is obliged to:

• select programs and service providers in good faith, based on the client's requests;

• inform the client about the main conditions of the tour, including the itinerary, approximate program, included/not included services, payment and cancellation procedures;

• provide the Client with up-to-date information about the tour received from tour operators and other suppliers;

• store and process the Client's personal data in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” No. 94-V of May 21, 2013, and its own Privacy Policy.

7. Liability of the parties and limitations

7.1. The Agent shall be liable to the Client for the proper provision of its own agency services (consulting, selection, booking, informing).

7.2. The Agent shall not be liable for:

• actions and inactions of tour operators, hotels, transport companies, guides, and other service providers;

• changes in transport schedules, weather conditions, restrictions imposed by government authorities, and other circumstances beyond the Agent's control;

• the Client's personal decisions not to use fully or partially paid services.

7.3. Claims related to the quality of the tourist product (tour) may be addressed to the tour operator or other service provider in accordance with the procedure provided for by the Law of the Republic of Kazakhstan “On Protection of Consumer Rights” No. 274-IV of May 4, 2010, with the assistance of the Agent within reasonable limits.

7.4. The total amount of the Agent's liability to the Client, unless otherwise provided by mandatory provisions of law, may not exceed the amount of the agency fee (the part of the cost attributable to the Agent's services).

8. Cancellation and change of booking

8.1. The conditions for cancellation, change of dates, and other parameters of the tour depend on the rules of the specific tour operator and other service providers and are communicated to the Client individually before the prepayment is made.

8.2. If the Client cancels the trip, penalties may be applied by suppliers (tour operators, hotels, carriers, etc.), which will be deducted from the amounts previously paid by the Client.

8.3. In the event of force majeure circumstances (natural disasters, military actions, entry restrictions, epidemics, etc.), the parties shall be guided by the legislation of the Republic of Kazakhstan and the terms and conditions of the tour operator/service providers.

9. Personal data

9.1. The terms and conditions for the collection, processing, and protection of the Client's personal data are governed by the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” No. 94-V dated May 21, 2013, and the Privacy Policy of Eastern Pafs LLP, posted on the website www.easternpaths.com.

9.2. By accepting this offer, the Client confirms that they have read and agree to the Privacy Policy.

10. Applicable law and dispute resolution

10.1. All relations between the Agent and the Client are governed by the law of the Republic of Kazakhstan.

10.2. The parties shall endeavor to settle disputes and disagreements through negotiations. If no agreement is reached, the dispute shall be considered in a court of the Republic of Kazakhstan at the location of the Agent, unless otherwise provided by mandatory consumer protection laws.

11. Agent Details

Eastern Paths LLP

Legal address: 28 Baganaly Orda, 050048 Almaty, Kazakhstan

BIN/IIN: 230540035295

Phone: +77759152876

E-mail : easternpathsdata@gmail.com

PRIVACY POLICY

Eastern Paths LLP

(revised on December 2, 2025)

1. General provisions

1.1. This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for processing and protecting personal data collected by Eastern Paths LLP (hereinafter referred to as the ‘Company’ or “We”) when using the website www.easternpaths.com and when interacting with Customers.

1.2. The Policy has been developed in accordance with the legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” No. 94-V dated May 21, 2013, and the Civil Code of the Republic of Kazakhstan.

1.3. By using the website, sending a request, or providing their data, the User confirms that they have read this Policy and agrees to the processing of their personal data under the terms set forth herein.

2. Personal data operator

2.1. The personal data operator is Eastern Paths LLP.

Email for questions about personal data: easternpathsdata@gmail.com

3. What data we collect

3.1. We may process the following categories of data:

• first and last name;

• contact details (e-mail, phone number, messengers);

• information about the planned trip (dates, destinations, preferences);

• correspondence with us (by email and via messengers);

• data transmitted automatically when using the website: IP address, browser information, cookies, and other technical data.

3.2. In some cases, when it's needed to organize a trip, we might ask for extra info (like passport details, date of birth, citizenship, etc.) — this is only sent through secure channels and is only used to book services.

4. Purposes of data processing

We process personal data for the following purposes:

• processing requests, consultations, and preparing individual tour offers;

• concluding and executing contracts with Customers;

• organizing the booking of tours, accommodation, transfers, excursions, etc.;

• keeping accounting records and complying with legal requirements;

• supporting and improving the website (analytics, statistics);

• with consent, sending informational messages and announcements about new programs.

These purposes are consistent with the objectives set forth in the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” No. 94-V of May 21, 2013.

5. Legal grounds for processing

We process personal data on the following grounds:

• consent of the personal data subject;

• conclusion and execution of a contract to which the subject (Client) is a party;

• compliance with the requirements of the legislation of the Republic of Kazakhstan.

6. Transfer of data to third parties

6.1. In order to organize a trip, we may transfer personal data to third parties involved in the provision of services to the extent necessary for the performance of their obligations, namely:

• tour operators and partner companies;

• hotels, guest houses, yurt camps, and other accommodation facilities;

• transport companies and carriers;

• insurance companies (when issuing insurance policies);

• IT service providers (hosting, CRM, e-mail services), subject to compliance with data protection requirements.

6.2. Data transfer is always limited to the minimum necessary amount and is carried out in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” No. 94-V dated May 21, 2013.

7. Data storage and protection

7.1. Personal data is stored for as long as necessary to achieve the purposes of its processing, or for the periods specified by the legislation of the Republic of Kazakhstan (for example, the storage periods for accounting documents).

7.2. We use organizational and technical measures to protect data from unauthorized access, alteration, destruction, and other unlawful actions.

8. Cookies and analytics

8.1. The website may use cookies and similar technologies for:

• correct operation of the website;

• remembering the User's settings;

• obtaining anonymized visit statistics.

8.2. The User can independently manage cookies in their browser settings (delete, block, etc.). Partial disabling of cookies may affect the correct operation of certain features of the website.

9. Rights of the personal data subject

In accordance with the legislation of the Republic of Kazakhstan, the personal data subject has the right to:

• receive information about what data is being processed and for what purpose;

• request clarification, updating, or correction of their personal data;

• request the destruction of data if it is being processed illegally or is no longer needed;

• withdraw their consent to the processing of personal data (if the processing is based on consent);

• protect their rights in competent state bodies and/or in court.

To exercise their rights, Users may contact us at: easternpathsdata@gmail.com.

10. International data transfer

10.1. Since our customers and partners may be located in different countries, data may be transferred outside the Republic of Kazakhstan (for example, to tour operators, hotels, and partners abroad).

10.2. In such cases, we take reasonable measures to ensure an adequate level of protection of personal data in accordance with the legislation of the Republic of Kazakhstan.

11. Policy Changes

11.1. We may update this Policy from time to time. The current version of the Policy is always available at www.easternpaths.com.

11.2. Continued use of the website and our services after changes have been made means that the User agrees to the updated Policy.